Terms and Conditions
1. Identification
1.1. The Walker Tours LLC (hereinafter, TWT); EIN 37-2091569; registered office at 8 the green STE B, dower, 19901, DELAWARE, United States of America; phone +1 786 761 7802 (WhatsApp only); and email address info@thewalkertours.com; is the owner of the website located at https://www.uffizi-gallery-tickets.org/ and of its social media accounts (hereinafter, the Website).
1.2. TWT is the owner of the following social media accounts:
WhatsApp
1.3. The person who accesses this Website (hereinafter, the User) warrants that they are at least the minimum legal age to give consent regarding information society services. Otherwise, the User must refrain from accessing this Website.
2. Purpose.
2.1. These terms and conditions govern the relationship between TWT and the User regarding access to this Website and the electronic contracting of services consisting of the purchase of tickets (right of access and complementary services) for the tours offered on this Website (hereinafter, the Services).
By accessing this Website or contracting Services, the User expressly accepts all the clauses of these terms and conditions, the privacy policy, and the cookie policy, as well as any specific conditions set out for the use of certain services. If the User does not accept any of these clauses, they must refrain from accessing this Website and from contracting the Services.
2.3. By accessing TWT’s social media accounts, the User undertakes to comply with the conditions and policies of those platforms:
WhatsApp
2.4. The User undertakes to observe and comply with any legal provision applicable to access to this Website or to the contracting of the Services.
2.5. TWT reserves the right to change these terms and conditions at any time, and it is therefore the User’s responsibility to review them before accessing this Website or contracting the Services.
3. Minors.
3.1. The contracting of Services by minors is prohibited.
3.2. TWT reminds Users responsible for minors that it is their sole responsibility to determine which services and content are appropriate for such minors, and that there are software programs that allow filtering and blocking access to certain content and services.
4. Content.
4.1. The content made available to the User on this Website comes from both TWT and third-party sources.
4.2. TWT endeavors to ensure that the content is of the highest possible quality and reasonably up to date, but does not guarantee its usefulness, accuracy, completeness, relevance, or timeliness.
4.3. The inclusion of content on this Website in no way constitutes the provision of professional advisory services by TWT to the User.
4.4. TWT advises the User against making decisions based on the information contained in the content of this Website without obtaining appropriate professional advice.
4.5. TWT reserves the right to change the content at any time.
5. Intellectual Property.
5.1. All content on this Website is owned by TWT or has been licensed to TWT by its respective owners and is duly protected by intellectual property regulations (copyright and trademarks).
5.2. Regardless of the intended purpose, total or partial reproduction, use, exploitation, distribution, and commercialization of any proprietary content on this Website requires prior written authorization from TWT in all cases.
5.3. Third-party content that may appear on this Website belongs to its respective owners, who are themselves responsible for granting any authorization to third parties.
6. Use.
6.1. The User voluntarily and expressly accepts that the use of this Website is in all cases carried out under their sole and exclusive responsibility.
6.2. The User undertakes not to engage in any conduct that could damage the image, interests, and rights of TWT or third parties, or that could damage, disable, or overload this Website, or otherwise impede its normal use.
6.3. TWT reserves the right to deny or withdraw access to this Website or to prevent the contracting of Services without prior notice, at its own request or at the request of a third party, to Users who breach these clauses or any specific conditions set out for the use of certain services.
6.4. The User must provide personal data to contract Services. The User shall be responsible for providing truthful and lawful information. As a result of contracting, the User may be provided with a password for which they will be responsible, undertaking to use it diligently and confidentially.
6.5. The User undertakes to make legal, appropriate, and responsible use of the content and services that TWT offers through this Website.
6.6. TWT reserves the right to remove any comments and contributions that violate respect for human dignity; that are discriminatory, xenophobic, racist, pornographic; that undermine youth or childhood, public order, or public safety; or that, in its opinion, are not suitable for publication. In any case, TWT shall not be responsible for the opinions expressed by Users through forums, chats, or other participation tools.
7. SPAM.
7.1. The User is strictly prohibited from harvesting email addresses from this Website for sending advertising or promotional communications without the prior request or express authorization of the recipients.
8. Liability.
8.1. TWT will take all actions within its power to ensure the proper functioning of this Website. However, given the nature of the Internet and that the operation of this Website may depend on third-party intervention, TWT is not responsible for any inconvenience that may be caused to the User by any malfunction.
8.2. TWT disclaims any liability arising from information published by third parties on this Website.
8.3. TWT assumes no responsibility for third-party content to which this Website links.
8.4. If the User believes that there is any content on this Website that may be illegal, they must notify it by email to info@thewalkertours.com.
8.5. Given the nature of the Internet, TWT cannot guarantee the absence of elements that may cause alterations to its computer system or that of the User, and therefore assumes no liability for damages of any kind that may be due to such alterations.
9. Contracting Process.
To finalize any booking, the User’s explicit and prior acceptance of the following conditions is an essential requirement to complete the purchase process:
- Accept these general Terms and Conditions.
- Accept the Cancellation and Refund Policy.
- Accept the Policy for Use of the website and the contracted services.
- Confirm that they have read, understood, and accepted the ticket delivery policy.
- Expressly accept that certain services do not allow cancellations or refunds.
These conditions must be accepted through an affirmative action (such as ticking checkboxes and/or a confirmation button) during the purchase process.
Without such explicit acceptance, the booking cannot be completed and will not be considered valid.
- Accept the Cancellation and Refund Policy.
- Accept the Policy for Use of the website and the contracted services.
- Confirm that they have read, understood, and accepted the ticket delivery policy.
- Expressly accept that certain services do not allow cancellations or refunds.
These conditions must be accepted through an affirmative action (such as ticking checkboxes and/or a confirmation button) during the purchase process.
Without such explicit acceptance, the booking cannot be completed and will not be considered valid.
9.1. Language and validity
These Terms and Conditions are available in Spanish, English, French, Italian, and German.
All bookings are subject to:
- TWT’s express acceptance.
- The actual availability of the selected service or product.
These Terms and Conditions are available in Spanish, English, French, Italian, and German.
All bookings are subject to:
- TWT’s express acceptance.
- The actual availability of the selected service or product.
9.2. Booking process
The User will select on the website the desired tourism service or product, indicating:
- The date and time of performance.
- The number of participants, differentiating between adults and children according to ages.
Then:
- They must complete a form with their personal data (full name, phone number, and a valid email address).
- They will be redirected to the payment gateway to select a method and carry out the transaction.
- Before completing payment, they must explicitly accept all the policies mentioned in section 9.
Once payment has been completed successfully:
- The User will receive a confirmation email with the booking details.
- This email constitutes the binding contract between the User and TWT (hereinafter, the “Contract”).
TWT reserves the right not to accept the booking in the event of:
- Errors in payment validation.
- Incorrect or incomplete data provided by the User.
- Breach of the Terms and Conditions or any other applicable policy.
The User will select on the website the desired tourism service or product, indicating:
- The date and time of performance.
- The number of participants, differentiating between adults and children according to ages.
Then:
- They must complete a form with their personal data (full name, phone number, and a valid email address).
- They will be redirected to the payment gateway to select a method and carry out the transaction.
- Before completing payment, they must explicitly accept all the policies mentioned in section 9.
Once payment has been completed successfully:
- The User will receive a confirmation email with the booking details.
- This email constitutes the binding contract between the User and TWT (hereinafter, the “Contract”).
TWT reserves the right not to accept the booking in the event of:
- Errors in payment validation.
- Incorrect or incomplete data provided by the User.
- Breach of the Terms and Conditions or any other applicable policy.
9.3. Obligation to complete personal data
Before completing payment and formalizing the booking, the User must:
- Mandatory fill out a form with the personal data of all participants in the booking (name, surname, and other required fields).
Before completing payment and formalizing the booking, the User must:
- Mandatory fill out a form with the personal data of all participants in the booking (name, surname, and other required fields).
This step is essential and prior to purchase confirmation.
The monument access tickets are nominative, personal, and non-transferable and will only be issued with this complete and verified information.
If the User provides incorrect, incomplete, or false data, TWT is not responsible for the non-issuance of tickets or the impossibility of accessing the monument. In that case, the User will not be entitled to a refund, modification, or access.
9.4. Ticket delivery
9.4.1. Delivery timeframe
The monument access tickets will be sent to the email provided by the User within the following timeframes:
- Up to 24 hours before the start of the contracted activity.
- For bookings made less than 24 hours in advance, tickets may be sent up to 1 hour before the start of the activity.
This delivery policy is clearly communicated during the purchase process and must be expressly accepted by the User to formalize the booking.
The monument access tickets will be sent to the email provided by the User within the following timeframes:
- Up to 24 hours before the start of the contracted activity.
- For bookings made less than 24 hours in advance, tickets may be sent up to 1 hour before the start of the activity.
This delivery policy is clearly communicated during the purchase process and must be expressly accepted by the User to formalize the booking.
Tickets with on-site collection.
In certain cases, tickets will not be sent by email but must be collected in person at the meeting point indicated in the booking confirmation. Information regarding the collection point, as well as the specific delivery conditions, is clearly detailed during the purchase process and in the confirmation email received by the User.
9.4.2. Final access time
To guarantee availability, TWT may purchase tickets with a time different from the one initially selected, always within a reasonable margin.
It is the User’s responsibility to:
- Check the final time indicated on the tickets.
- Arrive punctually.
Failure to appear at the assigned time does not entitle the User to a refund.
To guarantee availability, TWT may purchase tickets with a time different from the one initially selected, always within a reasonable margin.
It is the User’s responsibility to:
- Check the final time indicated on the tickets.
- Arrive punctually.
Failure to appear at the assigned time does not entitle the User to a refund.
9.5. Responsibility for communication
The User is responsible for:
- Providing a valid email address.
- Checking the inbox and junk mail (spam) folder.
In case of an error when entering the email or inability to receive it:
The booking will be deemed invalid and non-refundable.
TWT is not responsible for errors arising from the information provided by the User.
The User is responsible for:
- Providing a valid email address.
- Checking the inbox and junk mail (spam) folder.
In case of an error when entering the email or inability to receive it:
The booking will be deemed invalid and non-refundable.
TWT is not responsible for errors arising from the information provided by the User.
10. Payments
10.1. The following methods are allowed for paying for the Services:
- PayPal account
- Credit card via Stripe
- Google Pay
- Apple Pay
The User who makes any payment for the Services through PayPal accepts the legal agreements for PayPal services.
The User who makes any payment for the Services through Stripe accepts the legal agreements for Stripe services.
The User who makes any payment for the Services through Google Pay accepts the legal agreements for Google Pay services.
The User who makes any payment for the Services through Apple Pay accepts the legal agreements for Apple Pay services.
11. Prices.
11.1. Transparency and price composition:
The prices of the services offered on our website include both the access tickets to monuments, museums, or activities, and additional value-added services that form an integral part of your experience.
These value-added services may include, among others:
- Audio guides,
- Guided tours,
- Personalized assistance during the booking process,
- Value-added services in the customer’s purchase experience,
- Ticket management and processing,
- Services associated with the payment process,
- As well as our company’s commercial margin.
- Guided tours,
- Personalized assistance during the booking process,
- Value-added services in the customer’s purchase experience,
- Ticket management and processing,
- Services associated with the payment process,
- As well as our company’s commercial margin.
All of this is offered as a comprehensive package designed to ensure a comfortable, safe, and personalized booking and visiting experience.
11.2. Price display:
Prices are indicated in the currency chosen by the user and include all applicable taxes or fees.
The total price—including taxes and fees—will be shown to the user before completing the purchase, clearly.
11.3. Prices per person and special conditions:
Unless expressly stated otherwise, the prices shown on the website for tickets, audio guides, and guided tours are per person.
At certain monuments, prices may vary depending on the age of the attendees (adult, child, senior, etc.).
The user must select the total number of attendees, indicating the corresponding ages, to view the final price of their booking.
11.4. Conditions for private tours:
In the case of private tours, the base price shown corresponds to one person.
As the number of attendees increases, the final price is updated proportionally.
It is the user’s responsibility to correctly select the number of participants in the booking form to obtain the total amount.
11.5. Errors and changes:
All price and service information is subject to possible typographical or technical errors beyond TWT’s control.
If an error in the price is detected after purchase, TWT will immediately inform the user, who may withdraw from their contract at no cost.
TWT reserves the right to modify service prices at any time. In any case, the applicable price will be the one in force at the time the booking is formalized.
12. Cancellation, Withdrawal, and Refund Policy.
12.1. Services that include access tickets to the monument, museums, or audio guides
- Once the purchase has been made, no cancellations, modifications, or refunds are permitted.
- This policy is clearly communicated during the purchase process and must be expressly accepted before completing payment.
- The issued access tickets to the monument are final, nominative, and non-transferable.
Legal basis:
In accordance with Directive 2011/83/EU, Article 16, letter (l):
“The right of withdrawal shall not apply to service contracts relating to leisure activities if the contract provides for a specific date or period of performance.”
Therefore, the User may not withdraw from the contract once the purchase of our dated services has been made.
In accordance with Directive 2011/83/EU, Article 16, letter (l):
“The right of withdrawal shall not apply to service contracts relating to leisure activities if the contract provides for a specific date or period of performance.”
Therefore, the User may not withdraw from the contract once the purchase of our dated services has been made.
Other conditions:
Failure to appear or late arrival at the start of the activity does not entitle the User to a refund.
Failure to carry the required identification documents (ID, passport, or others) when required by the monument prevents access without a refund.
Monument access tickets will only be issued with the complete and correct data provided by the User during the booking process.
Failure to appear or late arrival at the start of the activity does not entitle the User to a refund.
Failure to carry the required identification documents (ID, passport, or others) when required by the monument prevents access without a refund.
Monument access tickets will only be issued with the complete and correct data provided by the User during the booking process.
Refund exceptions:
A refund will be allowed only in the following cases:
Official cancellation of the visit by the monument, provided that the monument itself processes or accepts the refund.
Administrative errors attributable to the monument’s provider or TWT’s management.
In these cases, the refund will be made through the same means of payment and will in no case include applied management fees or commissions.
A refund will be allowed only in the following cases:
Official cancellation of the visit by the monument, provided that the monument itself processes or accepts the refund.
Administrative errors attributable to the monument’s provider or TWT’s management.
In these cases, the refund will be made through the same means of payment and will in no case include applied management fees or commissions.
Claims and disputes initiated before the Ticket delivery deadline:
The User acknowledges and accepts that monument access tickets will be delivered up to 24 hours before the start of the contracted activity, as indicated in the purchase process, in the booking confirmation, and in Article 9 of these Terms and Conditions.
The User acknowledges and accepts that monument access tickets will be delivered up to 24 hours before the start of the contracted activity, as indicated in the purchase process, in the booking confirmation, and in Article 9 of these Terms and Conditions.
Therefore:
Failure to receive the ticket before that deadline does not constitute a breach by TWT.
Any claim or dispute initiated before the established delivery deadline will be considered inadmissible, since the User expressly accepted this policy when completing the purchase.
12.2. Services that do not include monument access tickets
For services that do not include monument, museum, or audio-guide tickets, the User has greater flexibility regarding cancellations and refunds. These services correspond to activities or products that do not include access tickets or audio guides.
The User may cancel the booking with a full refund up to 24 hours before the start of the contracted service.
After that period, cancellations and refunds will not be accepted.
In cases of force majeure (such as pandemics):
A voucher for the amount paid will be offered, valid for 2 years, to be used for any other service offered by TWT.
A voucher for the amount paid will be offered, valid for 2 years, to be used for any other service offered by TWT.
To cancel or modify a booking of this type, the User must notify it in writing to the following email address:
info@thewalkertours.com
info@thewalkertours.com
13. User Obligations and Access Conditions.
13.1. Mandatory personal data and nominative nature of tickets
The User must provide, truthfully and completely, all personal data required for each member of the booking before finalizing the purchase.
Tickets for monument access are nominative, personal, and non-transferable. They may not be used by persons other than those whose data were correctly provided during the booking process.
13.2. Deadline for submitting data
The User will have a maximum period of 30 minutes from the time of purchase to submit the required personal data.
If the data is not received within that period, TWT does not guarantee the availability of monument access tickets and the User will not be entitled to a refund.
Where applicable, TWT may offer alternatives, but without any obligation to refund.
13.3. Late, incomplete, or incorrect submission of data
If the User provides personal data after the stipulated period, incomplete, or incorrect, TWT is not responsible for the non-issuance of tickets or the impossibility of accessing the monument, and the booking will be considered non-refundable.
Correction, modification, or change of personal data after purchase will not be possible, unless justified and expressly accepted by TWT before the tickets are issued.
13.4. Responsibility for the email address
It is the User’s sole responsibility to provide a valid and functional email address to receive the booking confirmation and the monument access tickets.
TWT will not be responsible if the User does not receive the tickets due to entering an incorrect email, failing to check their inbox (including the spam folder), or due to any error beyond TWT’s control.
In such cases, the booking will be considered non-refundable and will not entitle the User to a refund.
13.5. Personal and non-transferable use of tickets
Monument access tickets may not be resold, transferred, assigned, or used by persons other than those indicated in the booking.
Access to the monument may require the presentation of official identification. A mismatch between the ticket data and the documentation provided will prevent access without the right to a refund.
13.6. Impossibility of modification or assignment after purchase
Under no circumstances will it be permitted to change the name, date, or time, or to assign the booking once the purchase has been made.
The only exception will be for a manifest error detected and communicated before the tickets are issued, and always at TWT’s discretion.
13.7. Defense against claims and disputes
The User acknowledges and accepts that the impossibility of access arising from failure to send, late submission, incorrect submission of personal data, or use of an incorrect email address does not constitute a breach by TWT and does not entitle the User to a refund or a valid dispute.
Any claim or dispute initiated for these reasons will be considered inadmissible according to these conditions, which have been expressly accepted by the User.
14. Claims.
14.1. If the User wishes to file a claim with TWT, they may send it to the email address info@thewalkertours.com.
14.2. To process a complaint, the User must provide their full name, contact email, and an explanation of the facts giving rise to the complaint. They must also provide any supporting documentation or evidence they deem appropriate.
14.3. TWT will respond to the User’s complaint within a maximum period of one (1) month from receipt.
14.4. The User may also submit complaints to the relevant consumer protection authorities.
15. Applicable Law and Jurisdiction.
15.1. These terms and conditions are governed by the laws of the United States.
15.2. Any dispute, controversy, or claim arising out of or relating to these terms and conditions shall be submitted to the courts of the United States.
15.3. If the User resides outside the United States, the courts of the United States shall have exclusive jurisdiction over any dispute, controversy, or claim arising out of or relating to these terms and conditions.
16. Contacts.
16.1. To contact TWT, you may do so through the following means:
Postal address: 255 Alhambra Circle, Ste 1100 Coral Gables, FLORIDA 33134, United States of America.
Phone: (WhatsApp only) / +1 786 761 7802
Email: info@thewalkertours.com